How a Simple Flight Taught Me the True Meaning of Kindness and Empathy

Her voice was kind, but her words struck deep.

“Sir,” she said gently, “the lady behind you was having a hard time catching her breath earlier. Just so you know, small actions — even reclining your seat — can make a big difference for someone in her condition.”

She wasn’t scolding me. She was teaching me — quietly, gracefully.

And in that brief exchange,continue reading …